Operations Technician


Maintains responsibility for all aspects of digital equipment, applications, and/or systems administration, including implementation, configuration, coordination, control, maintenance, troubleshooting, testing, usage monitoring, and the development of systems infrastructure within Digital Infrastructure.


  • Performs installations, upgrades, and may perform backups of software and hardware applications
  • Designs, writes, implements, and performs backup and restore procedures, and monitors processes
  • Administers and maintains system stability
  • Troubleshoots software and hardware failures and identifies net problems when they relate to digital equipment
  • Installs new software releases and system upgrades, evaluates and installs patches, troubleshoots problems, and performs system configurations on OS, platforms, and devices
  • Monitors and manages systems and devices, including resource utilization, backup systems, and response times, to maintain operating efficiency
  • Monitors systems (OS, platforms, and devices) configuration to ensure system stability, and maintains system documentation and logs
  • Ensures the effective, secure and regulatory compliant operation and administration of infrastructure resources, and the consistent integrity of information
  • Provides hardware and software operations and maintenance support
  • Performs system backups and recovery
  • Provides customer support with advanced diagnostics and by collaborating to solve problems
  • Documents all pertinent problem-related information through to final resolution
  • Supports other teams by assuring software and hardware requests follow company standards and support current software and security requirements
  • Participates in the design of disaster/system recovery testing, when applicable
  • Establishes stakeholders’ expectations and priorities; understands the link between infrastructure work and business priorities
  • Assists Senior Operations Specialists in discussions with other Digital departments to provide problem resolution and excellent service to user community; displays understanding of service level expectations
  • Researches new developments and trends in the computer industry to maintain professional expertise in order to assist in technology planning


  • Associate degree required, preferably in computer science or related field
  • Will consider candidates without a degree if they show/demonstrate having 2+ years equivalent, relevant experience in tools, systems, and initiatives leveraged by the company.
  • 0+ years of relevant experience
  • In addition to the above qualifications, the successful candidate will demonstrate:
    • Working/hands-on knowledge of infrastructure, operating systems, telecommunications networks, and specialized systems administration
    • Working knowledge of the definition, design, and implementation of network communications and solutions
    • Knowledge of current Digital system administration tools and scripting languages
    • Knowledge of commonly-used concepts, practices, and procedures within a particular field
    • Working knowledge of company software applications to diagnose and repair problems

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Job Category: Operations
Job Type: Contract
Job Location: Peoria

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