Operations Specialist II

Operations Specialist II

Overview:

The Digital Commander Center Agent manages the daily operations and support of the IT networks. The primary networks supported are the LAN/WAN, transport, telephone, wireless data, and mobile radio networks.

ESSENTIAL DUTIES AND RESPONSABILITIES:

  • Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems.
  • Implement software upgrades to network elements as required and participate in the change process to add or delete network elements.
  • Provide support to IT field operations personnel, dispatch field support personnel as required, dispatch contractors, open and manage tickets with equipment vendors and carriers.

QUALIFICATIONS:

  • Associates Degree required, preferably in computer science or related field
  • 2+ years of relevant experience
  • Consideration may be given to candidates with extensive related experience without the academic requirements.
  • CCNA Preferred
  • Nice to Have- MCSA, RHCE.
  • MPLS Knowledge preferred
  • Operations experience required
  • 4+year of experience in 3 or more of the following:
    • Windows
    • Windows Server
    • Unix or Linux operating systems
    • LAN/WAN
    • Telecommunications networks
  • Telecommunications experience should include telephony, mobile radio, multiplexing, TDM networks and IP networks.
  • 3+ years of recent telecommunication experience in any of the following fields:
    • PBX
    • Call Center technologies
    • Telecommunication services configuration management and procurement.
  • Candidate should possess skills in Customer Focus, Sense of Urgency, Decision Making, Core Application Systems, Problem Solving, Teamwork, Technical Troubleshooting, Network Architecture & Telecommunications.
  • ServiceNow ticketing system knowledge preferred.
Job Category: Operations Specialist
Job Type: Contract
Job Location: St. Louis

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