NOC Analyst (2nd Shift)

NOC Analyst (2nd Shift)

ESSENTIAL DUTIES AND RESPONSABILITIES:

  • 40% – ADMINISTRATION: Create and manage file transfers via cross-platform scheduling software. Thoroughly document all incidents and requests in ticketing system.
  • 30% – MONITORING:  Monitor infrastructure (servers, network, applications, etc.) for faults or performance problems.  Perform triage and escalate issues to support teams.  Provide information to supports teams as needed to resolve issues.  
  • 15% – TROUBLESHOOT: Intelligently troubleshoot server, network, and file transfer issues.
  • 10% – COMMUNICATION: Both verbally and in writing, effectively communicate in a courteous and professional manner, supplying the appropriate information.
  • 5% – REPORTING:  Produce reports from monitoring data.  Work with customers to develop new reports.  

QUALIFICATIONS:

  • 4-6 years’ experience in a technology-related field, preferably with at least 2 years providing direct customer support.
  • Great customer service skills.
  • Ability to work both independently and in a team environment.
  • Ability to analyze and intelligently troubleshoot issues.
  • Ability to learn quickly and adapt to new technologies and processes.
  • Windows Server experience. Unix/Linux Server experience (preferred).
  • Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).
  • Help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure including network connectivity and utilization, server administration, performance tuning, backup and restore and more.
Job Category: NOC Analyst
Job Type: Contract to Hire
Job Location: Fenton Missouri

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