Network Operations Technician


B SHIFT (Kansas City)- 6 pm-6 am, Sunday-Tuesday & every other Saturday. Mainframe/FT/PC focus area but as stated in previous discussions, we’re willing to train those that are willing, have a technical background/schooling, and have the right attitude if they don’t have specific experience in any of the areas within this focus group.


  • Globally partnering with our customers to deliver world-class technical support for MasterCard infrastructures and applications, enabling growth, diversification, and new business generation.
  • Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with a focus on minimizing impact to Customers and internal users.
  • Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.
  • Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.
  • Have you worked in a control center environment?
  • Do you like to triage and drive events to resolution?
  • Do you like to interact with customers, vendors, and support teams on a global scale
  • Execute Incident, Change, and Problem Management processes.
  • Perform effective vendor management techniques to ensure forward-progress managed Incidents.
  • Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
  • Conduct quarterly Release and patch rollout for European authorization system
  • Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

[[All about You]]

  • Associate’s Degree or equivalent work experience
  • Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
  • Demonstrates the ability to function in 2 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 1 area.
  • Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
  • Effective problem and troubleshooting skills.
  • Effective written and verbal communication skills.
  • Effective organization skills.
  • Effective interpersonal skills.

Contact us today for more information or visit our LinkedIn to get connected with one of our recruiters here!

Job Category: Operations Technician
Job Type: Full Time
Job Location: Kansas City

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