Associate Specialist, HR Services

Overview:

  • The position for, Associate Specialist, People Services will provide HR support to all employees across a breadth of functional areas, with a high degree of customer satisfaction, expertise, and timeliness. Support includes first contact case resolution utilizing the HR Knowledgebase and general understanding of HR policies/programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Professionally, efficiently, and accurately, respond to HR inquiries across a breadth of functional areas.
  • Responses made in a timely manner with a high level of customer service orientation in accordance with established Service Level Agreements (SLA’s).
  • Topic areas span the spectrum of an employee’s life cycle including; resourcing and recruitment, Visa issuance and renewal (residence and business related), employee relations, reward, internal transfers/mobility, performance management, recognition (rewards/promotion), payroll, benefits and terminations.
  • Escalate in-scope, complex cases to Tier 2 or subject matter experts (SME) with appropriate and complete documentation on work performed to date with follow-through until issue is adequately resolved.
  • Resolve issues regarding HR inquiries, and where possible, assist with finding solutions to simple to moderately complex issues.
  • Complete simple to moderately complex special projects, as needed.
  • Triage cases based upon inquiry to determine level of urgency and specific issue.
  • Utilize knowledgebase and general knowledge to support issues resolution, provide counsel, or identify when case escalation is appropriate.
  • Provide high touch employee service that meets expected service levels and business performance goals.
  • Support the integrity of employee records and Workday data.
  • Interact with internal (COEs, HR Field teams) to obtain needed information to manage work to completion.
  • Support higher complexity/level transaction processing including organization changes, supervisory organization changes, job changes, international assignments, etc.….
  • Assist with training new HR Tier 1 People Services staff.
  • Ensure audit compliance through transaction processing and approval flows.
  • Manage confidential data in a professional manner and according to HIPPA rules and confidentiality requirements.
  • Assist with the identification of process improvements and, with guidance, participate in the implementation of improvements.
  • With supervision, modify, adapt, and develop new processes as appropriate to address specific issues related to transaction processing.
  • Contribute information to build the AskHR knowledgebase and develop user-experience documentation (How To documents).
  • Operate in partnership with HR teams and colleagues across all regions to ensure the consistent and effective delivery of HR support and HR systems related actions.
  • Operate in a professional manner that is responsive and flexible to cultural differences.
  • Ensure that the company works within the guidelines of each country it exists in to support legal, ethical, and jurisdictive limitations.
  • Develop knowledge, skills, and understanding of the region / country it supports by participating in knowledge sharing activities with other members of the team.

QUALIFICATIONS:

  • A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed.
  • Ability to manage multiple tasks simultaneously acquired through previous experience in related field.
  • Strong problem solving and troubleshooting skills
  • Broad knowledge of HR concepts and terminology
  • Strong emphasis on customer service
  • High level of accuracy and attention to detail
  • Work effectively in dynamic, time-sensitive, high volume environment
  • Collaborative – team oriented
  • Professional demeanor
  • Ability to work with minimal supervision
  • Strong time management and organizational skills
  • Ability to follow policies and procedures
  • Results-oriented, strong follow-through skills
  • Excellent communication skills, ability to explain processes and policies effectively
  • Excellent MS Office Suite Skills: Excel, Word, and Outlook
  • Workday experience a plus
Job Category: HR Specialist
Job Type: Contract
Job Location: St. Louis

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