Software Release Engineer- 3rd shift

ID: 051017CK
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Software Release Engineer, St. Louis, MO

Software Deployment team in successfully completing Field Systems projects.  Complete project assignments on the initial install with no negative impact to operations.  

Accountability:

  • Execute software and configuration deployments, following the provided instructions.
  • Assist bakery-cafe managers or technicians in completing, performing, and confirming software implementations are 100% successful and fully operational.
  • Log all work performed in tools defined by supervisor or project lead. Update all project tracking systems with detailed notes, including accurately recording the current status.
  • Manage open implementation issues to closure and resolution.
  • Work individually or with a team.
  • Work overnight hours.
  • Work cross functionally with various field and support center teams to move implementations forward, to complete assigned tasks, and to resolve open issues.
  • Report status to the assigned lead or supervisor and resolve risks that impact project completion.
  • Identify changes/updates/opportunities within current work management and software deployment tools and procedures, and share this information with the appropriate resources within the IS team.
  • Performs other related duties as assigned.

 Qualifications & Experience Required:

  • Willing to Work an OVERNIGHT shift
  • Experience with HEAT or another helpdesk tracking software is desired.
  • Associate’s Degree or applicable experience in project support, help desk, or information technology role in a complex business systems environment required. Minimum 1 year experience.
  • A track record of solid performance.
  • Strong interpersonal and well developed verbal and written communications skills
  • Must be able to learn, understand, and apply new concepts & technologies.
  • Able to conform/adapt priorities, demands and timelines through analytical and problem-solving capabilities.
  • Experience with food services operations and technology systems, and basic knowledge of emerging technologies is desirable.
  • Experience with PC/LAN, POS hardware, and POS software and database systems; including broadband connectivity.
  • Proficient with Microsoft Windows XP/7/10, Word, and Excel; Chrome Web Browser, Remote communication software such as DameWare or VNC.
  • A+, MCP or MCSE certifications are a plus. Linux, iOS, and iPad experience a plus.