Product Specialist

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Product Specialist

What you’ll do:

You will drive user adaptation of the platform by creating communications, training, and documentation to empower business partners. You will also be collaborating with development teams and will leverage your deep subject matter expertise to deliver customer centric solutions. Using audio and video tools you will comfortably present to large audiences both live and virtually, and calmly and patiently answer questions about your platforms. You will passionately serve our partners to your utmost ability with a high level of professionalism.

Candidates should:
  • Thrive in a fast-paced, dynamic environment where they work cooperatively with other people including development teams, business stakeholders, and end users
  • Be able to effectively prioritize their day to insure results on both short term and long term initiatives
  • Have the ability to effectively leverage their well-developed T-shaped skills which balance depth of subject-matter expertise with a breath across many competencies in order to communicate with both IT geeks and science nerds
  • Love solving both technical and business related problems
Required Education and Skills/Experience:
  • Bachelors degree in Computer Science, Engineering or similar discipline as well as 3+ years experience supporting the life cycle of software products (development, testing,  launch, training and/or support), OR
  • Equivalent combination of education and relevant experience
  • Candidates with no Bachelor’s degree must have a minimum of 5 years supporting the life cycle of software products
  • Strong communication and collaboration skills
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
  • Excellent problem solving, organizational, and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends
  • Ability to think strategically about technology and then execute as necessary
Desired Education and Skills/Experience:
  • Experience in the agricultural or biotech industry
  • Some knowledge of field research/experimental setup
  • Experience with agile methodology and/or SCRUM
  • Knowledge across multiple functional areas such as software design and development, user experience, customer support, finance or marketing
  • Product management or design experience with a focus on software products and technologies